Terms of service
OVERVIEW Welcome to Virelana! The terms "we", "us" and "our" refer to Virelana. Virelana operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Virelana is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials.
SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products. However, please note that colors or product appearance may differ due to device settings. We do not warrant that the quality of any products purchased by you will meet your expectations. All descriptions of products are subject to change at any time without notice.
SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. Virelana reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until confirmed. Please review your order carefully before submitting; we may be unable to accommodate cancellation requests after an order is accepted. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
SECTION 4 - PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. You agree to provide current, complete and accurate purchase and account information for all transactions.
SECTION 5 - SHIPPING AND DELIVERY We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. Once we transfer products to the carrier, title and risk of loss passes to you. Detailed information can be found in our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, brands, text, and images, are owned by Virelana, its affiliates or licensors and are protected by intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only.
SECTION 7 - RELATIONSHIP WITH SHOPIFY Virelana is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Virelana. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Virelana.
SECTION 8 - PRIVACY POLICY All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.
SECTION 9 - PROHIBITED USES You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful or malicious purpose, to infringe upon intellectual property rights, or to transmit viruses or malicious code. We reserve the right to terminate your account for violating any part of these Terms.
SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY EXCEPT AS EXPRESSLY STATED BY Virelana, THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND. IN NO CASE SHALL Virelana, OUR DIRECTORS, EMPLOYEES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INJURY, LOSS, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES.
SECTION 11 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Virelana is headquartered.
SECTION 12 - CHANGES TO TERMS OF SERVICE We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.
SECTION 13 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@virelana.com.
Contact information
Company Name: Virelana
Address: Cheung Sha Wan, Fuk Wa St, 584, 544-588 Fuk Wa Street, Hong Kong
Email: info@virelana.com
Customer Service:
Monday - Friday: 08:00 - 18:00
Saturday - Sunday: 10:00 - 16:00
(All times are Hong Kong time, GMT+8)
Average response time: within 24 hours