Shipping policy

Last Updated: March 11, 2026

Shipping Areas & Delivery Times

We are pleased to inform you that we ship with Royal Mail or DHL/DPD.

Processing Time

Orders are processed within 1-2 business days (Monday to Friday).

Weekend Orders: Orders placed on weekends will be processed on the next business day.

Delivery Time

Country	Processing Time	Delivery Time
United Kingdom	24-48 hours	5-8 business days

Total Delivery Time:

Orders typically arrive within 6-10 business days.

Shipping Costs & Methods

Free Shipping - includes tracking number.

Order Not Received

If you have not received your order within the specified delivery time, please contact us at:

Company Name: Virelana

Address: Cheung Sha Wan, Fuk Wa St, 584, 544-588 Fuk Wa Street, Hong Kong

Email: info@virelana.com

Customer Service:
Monday - Friday: 08:00 - 18:00
Saturday - Sunday: 10:00 - 16:00
(All times are Hong Kong time, GMT+8)

Average response time: within 24 hours

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